Privacy Policy

This Privacy Policy explains how Lexura Edge FZC LLC(“Lexura Edge”, “we”, “us”) collects, uses, and protects information when you visit lexuraedge.ae or contact us. By using the site or contacting us, you agree to this policy.

Information we collect

Information you give us. When you use our contact form, email us, message us on WhatsApp, or chat with our AI website assistant, we collect the details you provide — such as your name, email address, company, and the contents of your message. Assistant conversations are recorded and kept for up to 90 days to respond to you and improve our service. If our assistant offers to book you a scoping session or take your contact details and you accept, the WhatsApp number or email address and any preferred time you provide are used to follow up as stated at the moment you gave them. If you volunteer a phone number, WhatsApp number, or email address directly in the chat — for example asking for a callback — our assistant captures it the same way, for the same follow-up purpose, which it states back to you when it does.

Information collected automatically. Like most websites, we may collect basic technical and usage information (such as browser type, device, and pages visited) to keep the site secure and improve it. We do not use this to identify you personally.

How we use your information

We use the information to respond to your enquiry, provide and improve our services, communicate with you about work you've requested, and meet our legal and operational obligations. We do not sell your personal information.

Messaging & verification communications

If you use our products or services, or contact us, we may send you service-related messages — including account verification codes (one-time passwords / OTPs), security alerts, transactional and account notifications, support replies, and important service updates — by email, SMS, or WhatsApp. These messages are sent only in connection with a service you have requested or an account you hold. We do not use these channels for unsolicited bulk messaging or marketing spam, and we do not sell or share your phone number for third-party marketing. Standard message and data rates may apply, and you can opt out of non-essential messages at any time by contacting us.

Sharing & service providers

We share information only with trusted service providers that help us operate — for example, our website hosting provider, our AI model provider, our contact-form delivery service, and messaging platforms (such as WhatsApp). These providers process information on our behalf and are not permitted to use it for their own purposes. We may also disclose information where required by law.

Cookies

The site may use minimal cookies or similar technologies necessary for it to function and for basic analytics. You can control cookies through your browser settings.

Data retention

We keep the information you provide only as long as needed to respond to you, deliver our services, and comply with legal requirements — after which it is deleted or anonymised.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the data we hold.

International transfers

We are based in the United Arab Emirates. Some of our service providers may process data outside the UAE; where they do, we take steps to ensure appropriate protection.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you. To exercise any of these, email hello@lexuraedge.ae.

Children

Our site and services are intended for businesses and adults. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest version.

Contact

Questions about this policy or your data? Contact Lexura Edge FZC LLC at hello@lexuraedge.ae.
Registered Office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
License No.: 4424003.01 · Sharjah Publishing City Free Zone (SPCFZ).